🔒 Your Trust Matters

Privacy Policy

Learn how TOEGO collects, uses, and protects your personal information.

🛡️

Last updated: 12 October 2026

Jump to Section

📋Information We Collect

🎯How We Use It

🤝Sharing

🔐Security

🍪Cookies

⚖️Your Rights

👶Children

📝Changes

📞Contact

👋

Welcome to TOEGO

Our commitment to your privacy

TOEGO ("we", "us", "our") operates the website and mobile experience at toego.in. We are committed to protecting your privacy and being transparent about how we handle your information.

This Privacy Policy explains:

What information we collect when you use TOEGO
How we use and share that information
The choices you have about your data
How we protect your information

By using TOEGO, you agree to the practices described in this policy. Please read it carefully.

📋

1. Information We Collect

What we know about you

We collect the following types of information to provide and improve our services:

Type	Examples
Account Info	Name, email address, phone number, profile photo, password (encrypted)
Order Info	Products ordered, delivery address, payment method, order history, tracking IDs
Payment Info	Payment status, transaction IDs. Note: We do NOT store card numbers, CVV, or UPI PINs.
Device Info	Browser type, IP address, device type, operating system, screen size
Usage Data	Pages viewed, products searched, time spent, click patterns
Location	Pincode for delivery, approximate city (if allowed)
Reviews	Ratings, review text, review photos you upload
Seller Data	(For sellers) Shop name, GST, bank details, business address, product catalog

💡 Good to know: We only collect information that is necessary to run our marketplace, process your orders, and improve your shopping experience.

🎯

2. How We Use Your Information

Why we collect what we collect

We use your information for the following purposes:

Order Processing: To accept, process, and deliver your orders.
Payments: To process payments securely via Razorpay and issue refunds.
Account Management: To create and secure your account, manage wishlist, cart, and orders.
Customer Support: To respond to your queries, tickets, and complaints.
Personalization: To recommend products and show relevant deals.
Communication: To send order updates, offers, and announcements (you can opt out anytime).
Fraud Prevention: To detect and prevent fraudulent activity, abuse, or misuse.
Analytics: To understand user behavior, improve our services, and fix issues.
Legal Compliance: To comply with applicable laws and regulations in India.

📌 We do NOT sell your personal information to third parties for their marketing purposes.

🤝

3. How We Share Your Information

Who sees what and why

We share your information only with trusted parties as described below:

With Whom	What We Share
Sellers	Your name, shipping address, phone number (to fulfill your order). Sellers are contractually obligated to protect this data.
Delivery Partners	Name, phone, delivery address, pincode (to deliver your order).
Payment Providers	Razorpay and banks — for processing payments and refunds securely.
Service Providers	Cloud hosting (Firebase, Google Cloud), email/SMS providers, image CDN (Cloudinary), analytics.
Legal Authorities	When required by law, court order, or to protect the safety of users and our platform.

⚠️ Important: Every third party we work with is contractually bound to protect your data and use it only for the specific purpose described.

🔐

4. Data Security

How we protect your data

We take the security of your data seriously. Here's how we protect it:

Encryption in Transit: All data is transmitted over HTTPS with TLS 1.3.
Firebase Authentication: Your password is never stored in plain text — only securely hashed.
Firestore Rules: Strict database rules ensure users can only access their own data.
PCI-DSS Compliance: Payment card data is handled by Razorpay (a PCI-DSS Level 1 certified provider). We never store card details.
Access Control: Internal access to user data is restricted to authorized personnel only.
Regular Reviews: We regularly review our security practices and update as needed.

💪 Your role: Please keep your password strong and never share it. Log out from shared devices. If you suspect unauthorized access, contact us immediately.

🍪

5. Cookies & Tracking

How we remember your preferences

TOEGO uses cookies and similar technologies to enhance your experience:

Essential Cookies: Required for login sessions, cart, and security. Cannot be disabled.
Preference Cookies: Store your theme color, language, and viewing preferences.
Analytics Cookies: Help us understand how visitors use the site so we can improve.
Local Storage: Used to cache products, cart items, and recently viewed items for speed.

You can control cookies through your browser settings. Disabling essential cookies may break certain features like staying logged in or keeping items in your cart.

⚖️

6. Your Rights

You are in control of your data

As a TOEGO user, you have the following rights regarding your personal information:

Right	What It Means
Access	See what personal data we hold about you
Correction	Update or fix incorrect info from the Account page
Deletion	Request deletion of your account and personal data
Portability	Get a copy of your data in a readable format
Withdraw Consent	Opt out of marketing emails/SMS at any time
Complain	Lodge a complaint with us or the appropriate authority

To exercise any of these rights, visit your Account page or contact us at support@toego.in. We typically respond within 7 business days.

🗑️ Account Deletion: You can delete your account anytime from the Account page. Some data (like order history) may be retained for legal and tax compliance for up to 8 years.

👶

7. Children's Privacy

Age requirements

TOEGO is not intended for children under the age of 18. We do not knowingly collect personal information from children.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@toego.in and we will delete such information promptly.

📦

8. Data Retention

How long we keep your data

We retain your personal information only as long as necessary for the purposes described in this policy:

Account data: As long as your account is active
Order records: Up to 8 years (for tax and legal compliance)
Reviews: Until you delete them or your account
Marketing preferences: Until you opt out
Cart/Wishlist: Until you clear them or delete your account

When you delete your account, we remove or anonymize your personal data except where retention is legally required.

📝

9. Changes to This Policy

We'll keep you informed

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements.

When we make significant changes, we will:

Update the "Last updated" date at the top of this page
Notify you via email or in-app notification
Post a prominent announcement on TOEGO

We encourage you to review this page periodically. Continued use of TOEGO after changes means you accept the updated policy.

Questions About Privacy?

Our Data Protection Officer is here to help. Reach out for any privacy-related query, request, or complaint.

Email Us Help Center