Terms of Use

These Terms of Use ("Terms") govern your access to and use of toego.in and the TOEGO services (collectively, the "Platform"). The Platform is owned and operated by TOEGO ("we", "us", "our").

By accessing, browsing, registering, or purchasing from TOEGO, you agree to be bound by these Terms, our Privacy Policy, and any other policies referenced here.

By using TOEGO in any way, you confirm that:

• You are at least 18 years old and legally capable of entering into a binding contract.
• All information you provide to us is accurate, current, and complete.
• You will use TOEGO only for lawful purposes and in accordance with these Terms.
• You accept our Privacy Policy and other applicable policies.

We may update these Terms at any time. Continued use of TOEGO after changes means you accept the updated Terms.

To access certain features of TOEGO, you must create an account. When you register:

When you place an order on TOEGO, the following process applies:

1. You place an order by adding products to your cart and completing checkout.
2. Your order is sent to the seller for acceptance.
3. Once accepted, the seller prepares and ships the product.
4. Delivery is made to the address provided by you.

Order Acceptance: All orders are subject to acceptance by the seller. We reserve the right to refuse or cancel any order for reasons including:

• Product unavailability or out of stock
• Pricing errors or inaccuracies
• Suspected fraud or fraudulent activity
• Incomplete or incorrect delivery information
• Violation of these Terms

All prices on TOEGO are displayed in Indian Rupees (₹) and inclusive of applicable GST unless stated otherwise.

Price Changes: We reserve the right to change prices at any time without prior notice. Prices at the time of order confirmation apply.

We offer a 7-day return policy from the date of delivery on eligible items.

To be eligible for return:

• Product must be unused, undamaged, and in original packaging
• All tags, labels, and accessories must be intact
• Return must be requested within 7 days of delivery
• Proof of purchase (order ID) required

Non-returnable items:

• Innerwear, lingerie, and swimwear
• Cosmetics and personal care products (once opened)
• Customized or personalized products
• Perishable goods

Return Process:

1. Go to My Orders and find the delivered order
2. Tap "Return" and select a reason
3. Submit the request — it goes to our admin for approval
4. Once approved, a pickup will be arranged
5. After quality check, refund is initiated

If you register as a seller on TOEGO, the following additional terms apply:

TOEGO reserves the right to suspend or terminate any seller account that violates these Terms or engages in fraudulent activity.

All content on TOEGO — including but not limited to logos, brand names, design, layout, graphics, images, icons, and code — is owned by or licensed to TOEGO and protected by Indian and international copyright laws.

You MAY:

• Share product links and pages with friends and social media
• Screenshot and use content for personal, non-commercial purposes
• Write reviews using our brand name (for honest feedback)

You MAY NOT:

• Copy, reproduce, or redistribute our content without written permission
• Use the TOEGO name, logo, or branding for your own business
• Scrape, harvest, or extract data from TOEGO
• Create derivative works based on TOEGO
• Remove any copyright or trademark notices

You agree not to engage in any of the following activities on TOEGO:

• Fraudulent Orders: Placing fake orders, refusing delivery repeatedly, or using fake addresses.
• Fake Reviews: Posting paid, biased, or fake reviews to manipulate ratings.
• Harassment: Abusing sellers, delivery partners, or our team in any way.
• Hacking: Attempting to breach, exploit, or harm our systems or data.
• Data Theft: Scraping, crawling, or copying product listings for rival businesses.
• Impersonation: Pretending to be a TOEGO employee, seller, or another user.
• Illegal Activity: Using the platform for money laundering, terrorism, or any illegal purpose.
• Spam: Sending unsolicited messages, ads, or links through any TOEGO feature.
• Abuse of Coupons: Creating multiple accounts to misuse coupons or offers.
• Counterfeit: As a seller, listing counterfeit or stolen products.

TOEGO acts as an intermediary between buyers and sellers. We do not manufacture or own the products listed on our platform.

TOEGO is not liable for:

• Product quality, safety, or accuracy of seller descriptions
• Delays caused by sellers, courier partners, or events beyond our control
• Any indirect, incidental, or consequential damages
• Loss of profit, data, or business opportunities
• Actions of third parties, including sellers and delivery partners

To the maximum extent permitted by law, TOEGO's total liability for any claim shall not exceed the amount you paid for the specific order that caused the claim.

These Terms are governed by and construed in accordance with the laws of India.

Any disputes arising out of or in connection with these Terms or your use of TOEGO shall be subject to the exclusive jurisdiction of the courts of India.

Grievance Officer: As per the Information Technology Act, 2000 and rules thereunder, the name and contact details of the Grievance Officer are:

• Name: TOEGO Grievance Officer
• Email: grievance@toego.in
• Response Time: Within 15 days of receipt of complaint

We may modify these Terms at any time. When we do, we will:

• Update the "Last updated" date at the top of this page
• Send a notification for significant changes
• Post a prominent notice on TOEGO

Your continued use of TOEGO after any change means you accept the updated Terms. If you do not agree, please stop using the Platform.